Production - requirements

To ensure a smooth production process, please review everything below before submitting your order.

Artwork & files

Resolution: All assets must be at least as large as the final product and at 300dpi.
File formats: PNG, PDF, PSD, or AI. Please avoid JPEGs.
Before sending: Ensure all images, fonts, and files are fully rasterised and checked.
Print products: InDesign files are accepted with linked fonts and images, but always include a print-ready PDF export.

Approving artwork — please read carefully. Once you approve files, they go directly to the factory. Interrupting the supply chain once it's in motion is very difficult, often incurs additional costs, and any changes are at the discretion of our suppliers. Please review everything thoroughly before signing off.

Before you order

Garments: Share your garment preference as early as possible.
Shipping: Send us the delivery address, contact email, and phone number as soon as you have them.
Drop shipping: If you need drop shipping, let us know early so we can plan ahead.
New clients: All new clients must complete our onboarding form before placing an order.
Need design work? Read through the design onboarding doc to get started.

Payment terms

Client / order type	Terms
Using our POS or online have online store with us?	50% upfront, 50% collected via sales. Credit Card details must be saved on file
Not using our POS/ No online store	50% upfront, 50% before delivery. Credit Card details must be saved on file
New clients	100% required upfront
Rush orders (delivered in under 2 weeks)	100% required upfront

Production timelines & MOQs

Please order with enough lead time. For specialist items, allow extra time for sourcing. Late orders may be subject to a rush fee in some territories

Product	MOQ	Production time
Screen printed goods (1–4 colours)	50	UK: 10–12 days / EU: 6–10 days / US: 10–12 days
Screen printed goods (5–7 colours)	250	UK: 10–12 days / EU: 6–10 days / US: 10–12 days
Screen printed goods (8+ colours)	250	UK: 10–12 days / EU: 6–10 days / US: 10–12 days
DTG goods	50	UK: 12–14 days / EU: 10–12 days / US: 12–14 days
Embroidery	50	All territories: 10–12 working days
Cut & sew / bespoke dyed garments	120	All territories: 3–12 weeks (dependent on complexity)
Knitted goods (scarves, socks, etc.)	120	All territories: 15–20 working days
Stickers	100	All territories: 1 week
Posters & other printed goods	100	All territories: 1 week
Enamel pins / badges	100	All territories: 3 weeks
Sampling	1 unit	4–12 weeks

Colour limits: UK/EU - 12 colours maximum. US - 16 colours maximum.

Anything not listed above is handled case by case - just ask!

Touring

Send us your full tour schedule with venue capacities so we can run accurate projections and avoid last-minute restocks or over-ordering.
Plan restocks in advance wherever possible. If an urgent restock is needed mid-tour, flag it as soon as you can and we'll do our best.
If you need a payment system for your tour, let us know early so we have time to set up your store properly. See our POS help docs and portal* help docs for more detail.

Campaigns

Share your campaign schedule with all key dates — especially merch announcement dates.
If you'd like to run a store through us, our online store help docs have everything you need to get started.