terrible* costs to artists

Costs to artists

We work hard to be as transparent as possible upfront with all costs in an effort to help artists better run their merchandise businesses. Please see below for a list of what we charge for or how something is charged and what we offer to all clients at no additional cost.

Please note that we do not run e-commerce stores as a stand-alone service, all e-commerce stores are part of our full service offering only. POS and Supply are both available as stand alone services.

No-cost services to artists

Below is list of services we provide to artists at no additional cost, as part of our "full-service" offering.

1. Design services for merchandise
2. Web design and store build and management services
3. Advancing tours and providing remote support to our full service clients who are using our mPOS on tour
4. Access to reporting via portal*

At cost services to artists

These are a list of services we help facilitate, but are charged back to the artist at their cost to us

1. Scan-coding, barcoding, bagging and other product working done in fulfilment warehouses
2. Warehouse storage fees will be charged on a monthly basis
3. Off-hand storage for non-D2C clients is charged per box, on a monthly basis which increases after 6 months and is outlined here
4. Logistics costs and couriers
5. Shipping surcharges applied by carriers (Royal Mail, UPS, DHL and local couriers) in response to market or geopolitical conditions are passed through at cost. For pre-order campaigns, surcharges at time of fulfilment may differ from rates quoted at point of purchase
6. Sellers and Merchandise Manager Fees are recharged at cost
7. Venue and Concession Fees are charged at cost. From 1 September 2026 a 3% handling fee will be applied to all venue sells/concession shows to cover bank charges, transfer fees, international wires and administrative costs - making your costs predictable and budgetable rather than subject to unexpected recharges
8. Pick, pack and packaging costs are usually offset in shipping costs to online customers/fans, but all associated costs are charged against store revenue
9. For online stores we charge a store administration fee of £25 for all stores that gross less than £1000 during a month
10. From 1 April 2026, card transaction fees and currency conversion fees are recharged to artists across POS and Online as a pass-through cost. These typically amount to 2.5–5% per transaction depending on card type and currency, and will appear as a line item on your monthly portal* statement

Costs and fees to artists

Below are our costs and fees to artists

1. We charge 8% of gross sales, which includes transaction fees. Currency Conversion Fees are charged in addition to this.
   Note: this will change to 10% of net sales from September 2026. Net will be calculated as gross sale value minus Transaction Fees and Regional Taxes (e.g. VAT, sales tax). Currency Conversion Fees (up to 2%) will be charged directly to customers and will not be deducted from your net
2. For sales processed via mPOS and online, transaction fees of 3–5% are deducted before our fee is calculated. The rate varies by card type and region
3. All production costs are quoted in advance and require artist approval before being charged
4. Equipment (card readers and iPads etc) are loaned with a refundable deposit, invoiced at the point of loaning. The deposit is retained if equipment is not returned in good condition within 2 weeks of tour end
5. Final stock-out costs are charged at blended per-unit rates, accounting for any remaining warehouse costs at end of term. Any difference between estimated and actual costs will be billed and/or credited to your account within 2 months of your goods being checked out.
6. Interest maybe charged on late payments