terrible* costs to artists

Costs to artists

We work hard to be as transparent as possible upfront with all costs in an effort to help artists better run their merchandise businesses. Please see below for a list of what we charge for or how something is charged and what we offer to all clients at no additional cost.

Please note that we do not run e-commerce stores as a stand-alone service, all e-commerce stores are part of our full service offering only. POS and Supply are both available as stand alone services.

No-cost services to artists

Below is list of services we provide to artists at no additional cost, as part of our "full-service" offering.

1. Design services for merchandise
2. Web design and store build and management services
3. Advancing tours and providing remote support to our full service clients who are using our mPOS on tour
4. Access to reporting via portal*

At cost services to artists

These are a list of services we help facilitate, but are charged back to the artist at their cost to us

1. Scan-coding, barcoding and other product working done in fulfilment warehouses
2. Warehouse storage fees will be charged on a monthly basis
3. Off-hand storage for non-D2C clients is charged per box, on a monthly basis which increases after 6 months and is outlined here
4. Logistics and couriers
5. Shipping surcharges applied by carriers (Royal Mail, UPS, DHL and local couriers) in response to market or geopolitical conditions are passed through at cost. For pre-order campaigns, surcharges at time of fulfilment may differ from rates quoted at point of purchase
6. Sellers and Merchandise Manager Fees are recharged at cost
7. Venue and Concession Fees are charged at cost. From 1 September 2026 a 3% handling fee will be applied to all venue sells/concession shows to cover bank charges, transfer fees, international wires and administrative costs - making your costs predictable and budgetable rather than subject to unexpected recharges
8. Pick, pack and packaging costs are usually offset in shipping costs to online customers/fans, but all associated costs are charged against store revenue
9. For online stores we charge a store administration fee of £25 for all stores that gross less than £1000 during a month
10. From 1 April 2026, card transaction fees and currency conversion fees are recharged to artists across POS and Online as a pass-through cost. These typically amount to 2.5–5% per transaction depending on card type and currency, and will appear as a line item on your monthly portal* statement

Costs and fees to artists

Below are our costs and fees to artists

1. For sales via mPOS and online transactions that we process, we charge 8% of gross + Transaction Fees (3-5%) and Currency Conversion Fees (up to 2%)
2. Cost of Goods are quoted and then charged to artists once approved
3. Card Readers, POS systems and iPads are loaned, with a deposit payable via invoice, which is raised at point of loaning. If they are not returned in good condition and in a maximum of 2 weeks, the deposit will be retained
4. Final stock out costs are charged at blended per unit rates which account for any future costs at warehouses at the end of term
5. Interest on late payments