Touring with terrible* UK/EU

Ollie Hayward Updated by Ollie Hayward

Touring with terrible* - UK/EU

This guide covers everything you need to get your POS set up and running at shows in the UK and Europe. If you run into any issues on the road, the troubleshooting section at the bottom should cover most scenarios - if not, please contact your touring and advancing contact via whatsapp

Before the show - getting started

  1. Charge your device and your Wisepad 3 card reader to at least 80% and ensure you're connected to a stable wifi network
  2. Download Shopify POS (not Shopify) from the App Store or Play Store
  3. Sign in with your email login
  4. Enter your PIN when prompted
  5. Turn on your Wisepad 3
  6. Go to the hamburger menu (the icon with 3 lines) > Settings > Set up hardware > Connect hardware and follow the on-screen instructions
  7. Return to the home screen

Setting up your home screen

Your Shopify POS home screen can be customised with Tiles for faster transactions at show. We strongly recommend doing this before doors open.

  1. Select the rectangle that says Add tile > Add collection > select [artist name] collection
  2. Delete any unnecessary tiles and make sure you keep the Discounts % tile

Taking payments

  1. Select the [artist name] collection tile to view all products
  2. Select an item > Add to cart > Checkout > Take payment

Applying discounts

  1. Select an item > Add to cart
  2. Return to the home screen and select the Apply discount tile
  3. Enter the % or value of the discount > Checkout > Take payment

Troubleshooting

Connection issues

If both your device and Wisepad 3 are charged to at least 80% and your internet connection is working, try this:

  1. Go to your device settings and disconnect the Wisepad 3 from Bluetooth — select Forget this device
  2. Open Shopify POS and go to the hamburger menu > Hardware > Connect device and follow the on-screen instructions

The Wisepad 3 should now reconnect and be ready for card and mobile payments.

Login issues

If you can't log in and you've verified your login, password, and PIN are correct:

  1. Go to your device settings (not the Shopify POS app itself)
  2. Find and select Shopify POS
  3. Scroll to the bottom and tap Reset account
  4. Exit settings, open Shopify POS, and log in again following the getting started steps above
Wisepad 3 hardware reset

If the reader isn't responding or won't charge:

  1. Use a paperclip or similar to press and hold the reset button for 15 seconds until the lights on the device reset
  2. Nothing may appear to happen until you release — this is normal
  3. After resetting, attempt to charge the reader again and power it on following Shopify's standard instructions

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